Maximize efficiency and improve financial performance
You shouldn’t have to do the same type of work in two different systems. If your A/R system supports an integrated workflow, then you should be working there. This is especially true for our clients using Epic. Healthcare IP identified errors and front end payer rejections are routed back to Epic and worked from your claim edit workqueues. All external activity is sent to PB or HB in an Epic-compatible format so that you have a full history of claim activities from genesis to adjudication, as well as the ability to drive follow up workflows based on automated claim status requests.
- Full support for Epic’s incoming claim reconciliation & scrubbing integration (aka CRD)
- All external activity that requires user attention is sent back to Epic for routing to Epic workqueues
- Claim status updates for in-process, pending, and finalized claims flow back to Epic so follow-up staff have the most recent status prior to working a claim
- Claim acceptance based on payer acknowledgements for accurate outstanding versus unbilled A/R reporting