One Team. One Priority.

Client Services, Redefined

Personalized and Experienced Client Advocacy

Our philosophy for customer service is straightforward and very effective for our clients. We believe that you should be able to pick up a phone and reach someone you know and trust. We believe that satisfaction with your RCM partner is paramount to your success with the product. Our knowledgeable, helpful team of advocates – assigned specifically to your account – are dedicated to your needs and successful outcomes.

We view the opportunity to provide personal client service as a privilege and an opportunity to form an even stronger relationship with you. We will never outsource or offshore this critical work. Your requests are never treated as just another support ticket thrown into a generic helpdesk queue. We take seriously our role as your trusted partner and you can see it in our commitment to client services.

Client Testimonials

“Healthcare IP provided experience and leadership in conducting our transition from our previous vendor and we could not be more pleased with our results. The entire staff is knowledgeable and the level of customer services has been second to none. We look forward to our continued good working relationship and enhancing our operation to optimize even more. We just went live with patient eligibility through Healthcare IP, and as expected it was a seamless transition that is providing real benefit to the Everett Clinic.”

Iwalani Paquette

Revenue Cycle Business Services Director, The Everett Clinic, Everett WA.

“We are very pleased with the claims and payment processing solutions, and client services provided by Healthcare IP. We were their first client in Illinois, and they have conducted fantastic work on behalf of OSF Healthcare. I would recommend Healthcare IP to any Epic site looking for quality product solutions, backed by superb client services.”

Rene’ Utley

CBO Director, OSF Medical Group, Peoria, Illinois

Ensuring Seamless Transitions

Our culture and expertise, technology and customized implementation allows our clients the confidence to install with minimal staff time required and remain focused on their operations.


  • We identify payer EDI enrollment requirements and manage all aspects
  • The signature authorization form streamlines the enrollment process saving time and effort
  • Real time implementation tracking and reporting
  • Enrollment follow-up to ensure compliance and processing of all 837s and 835s
  • Weekly status update calls and needs assessment of client

Payer ID Conversion:

  • Powerful payer mapping technology conducts all payer ID conversions
  • We continually mine data to maximize electronic submissions and eliminate paper
  • We manage any manual payer mapping, based on client needs
  • Automated payer ID lookup

Claims and Payment Processing:

  • SCALE return allows clients to go-live fast with limited staff resource required
  • Exact same 837 file you submit today
  • Our payer mapping technology ensures accurate, efficient and timely go-lives
  • Full on-site training, groups, train the trainers and 1:1 on-line training anytime
  • Single point of contact from initial kick-off meeting to go-live and all post production support

Other valuable implementation services:

  • Dedicated implementation specialists who understand your environment
  • Remittance splitting and processing
  • Error management and automated workflows customized to each client
  • Simple administrative set up for easy management of user access and control
  • Full ANSI transaction testing and sand box environment
  • On-going user training and webinars
  • Individual and customized project plans- enterprise wide
  • Best practice recommendations

Contact us Today:

Wayne Strong

Director of Client Services

Tel: 855.413.0191 x 4153